FAQ
1) What do I do if the Christmas Schooner start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the theater venue to determine the correct start time for the Christmas Schooner event. They would be happy to let you know of any changes to the Christmas Schooner event.
2) I ordered my Christmas Schooner tickets. When will they ship?Once you have ordered your Christmas Schooner tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Christmas Schooner tickets using the website link and/or contact your ticket broker for more information. We guarantee that your musical & play tickets will arrive in time for the Christmas Schooner event!
3) I think I may have received the wrong Christmas Schooner tickets. What do I do?It is rare that a buyer will receive the wrong Christmas Schooner tickets, but accidents can happen. If you believe that you have received the incorrect Christmas Schooner tickets, please contact the ticket broker that is listed on your Christmas Schooner receipt and provide your order number. Please note that your name isn't always the name on the musical & play tickets and that isn't a problem, those are your theater tickets. If the Christmas Schooner tickets are in a better section, then the ticket broker might have decided to upgrade your Christmas Schooner tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Christmas Schooner tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on musical & play tickets so you should not have any concerns.
4) I want to attend the Christmas Schooner event in several cities. Can I view the entire Christmas Schooner schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the Christmas Schooner tour dates to simplify your shopping experience. Just search Christmas Schooner or browse the theater section for Christmas Schooner. There you will see the Christmas Schooner schedule listed and you'll find the dates that the Christmas Schooner event will be held in your desired locations. If you have been to a theater event before then be sure to select the best seats for your preference. If you haven't seen Christmas Schooner or been to a theater or musical & play event then feel free to just ask one of our ticket specialists.
5) What do I do if my order for Christmas Schooner tickets has not been confirmed by the ticket broker?If the musical & play ticket broker has not confirmed your order for Christmas Schooner tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Christmas Schooner order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Christmas Schooner tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Christmas Schooner tickets, we will try to find those with a similar price and location. However, supply and demand for musical & play events dictate price and location so there are no guarantees.