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FAQ
1) Can my CID tickets be sent to an address other than my billing address?CID tickets that are mailed are sent only to the billing address on file for the buyer. If this is not convenient and the tickets are hard tickets, some CID ticket brokers allow buyers to select a will call pickup option. If the tickets may be digital tickets, you can check into electronic tickets; these can be printed from any location. If you are not sure if the specific CID tickets can be electronic tickets, please contact our customer support and they can help you find this information.
2) Do you provide any guarantees for my CID tickets?Yes we do! Once the ticket broker has confirmed your order, TicketSupply.com guarantees that your CID tickets will be authentic and that you will receive them in time to attend the CID event. If the CID tickets are hard tickets, they will be mailed to you. If CID tickets are emailable or are digital tickets, the broker may email them to you for your convenience.
3) How do I find the seats for CID tickets?On the page containing CID ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the CID seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the CID ticket notes.
4) Are the listed prices for CID tickets different from their face value?In most cases, the listed price will be different from the face value of the CID tickets. The posted price for these CID tickets is determined by the ticket broker. Ticket brokers need to account for expenses in obtaining the tickets, delivery charges, convenience fees, and other charges in addition to the cost of acquiring the CID tickets. Buyers may pay more or less than face value for their CID tickets.
5) What if the CID event is postponed?If the CID event is postponed, your CID tickets will be usable for the postponed event. Since this may be subject to exceptions, you can contact the ticket broker of your CID tickets to confirm. Call or send the broker an email using the seller contact information that TicketSupply.com provided to you when you bought your CID tickets.