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FAQ
1) What do I do if I never received or I accidentally deleted the email needed to print my City Girls tickets?If you did not receive the email needed to print your City Girls tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your City Girls receipt. They can resend the City Girls tickets for you. If you are unable to find your pop & rock ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
2) What do I do if the City Girls event that I had tickets for is postponed and rescheduled but I cannot go?If the City Girls event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the City Girls tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the City Girls schedule to reflect the new date. TicketSupply.com is not responsible for postponed City Girls events and can not issue any refunds for these. If there is no rescheduled date and the City Girls event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
3) What do I do if my order for City Girls tickets has not been confirmed by the ticket broker?If the pop & rock ticket broker has not confirmed your order for City Girls tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the City Girls order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other City Girls tickets for you or we will allow you to cancel the order for a refund. When looking for alternate City Girls tickets, we will try to find those with a similar price and location. However, supply and demand for pop & rock events dictate price and location so there are no guarantees.
4) Is there a way for me to verify that my City Girls tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for City Girls, or any other, tickets. However, TicketSupply.com verifies that all City Girls tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.
5) I ordered my City Girls tickets. When will they ship?Once you have ordered your City Girls tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your City Girls tickets using the website link and/or contact your ticket broker for more information. We guarantee that your pop & rock tickets will arrive in time for the City Girls event!