FAQ
1) I want to purchase hard rock & metal tickets but I don't know if an event for City Sleeps is planned in the near future. How do I find information about the City Sleeps schedule?TicketSupply.com posts the City Sleeps schedule if it has been made public. You can view the City Sleeps schedule on our site and select the date you want to attend (if available). Our site will supply a list of all available tickets to see City Sleeps. Just select the tickets you want, make a purchase, and get ready to attend that hard rock & metal event of a lifetime!
2) Why isn't my name displayed on my City Sleeps tickets?You are purchasing these City Sleeps tickets from a ticket broker who has obtained them for you from someone who couldn't attend the City Sleeps event. Since the concert venue only scans the ticket barcodes, the name on the City Sleeps ticket is irrelevant. It should not prevent you from seeing City Sleeps and experiencing the full hard rock & metal event.
3) What do I do if the hard rock & metal event that I have tickets for is cancelled and no replacement City Sleeps event is scheduled?We suggest calling your ticket broker that was listed on your City Sleeps order receipt. You may need to return the City Sleeps tickets to receive a full refund. If you have received your City Sleeps tickets electronically, you do not need to return them. The hard rock & metal ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
4) What do I do if the City Sleeps start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the City Sleeps event. They would be happy to let you know of any changes to the City Sleeps event.
5) I ordered my City Sleeps tickets. When will they ship?Once you have ordered your City Sleeps tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your City Sleeps tickets using the website link and/or contact your ticket broker for more information. We guarantee that your hard rock & metal tickets will arrive in time for the City Sleeps event!