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FAQ
1) What do I do if the Connan Mockasin start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Connan Mockasin event. They would be happy to let you know of any changes to the Connan Mockasin event.
2) I think I may have received the wrong Connan Mockasin tickets. What do I do?It is rare that a buyer will receive the wrong Connan Mockasin tickets, but accidents can happen. If you believe that you have received the incorrect Connan Mockasin tickets, please contact the ticket broker that is listed on your Connan Mockasin receipt and provide your order number. Please note that your name isn't always the name on the pop & rock tickets and that isn't a problem, those are your concert tickets. If the Connan Mockasin tickets are in a better section, then the ticket broker might have decided to upgrade your Connan Mockasin tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Connan Mockasin tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on pop & rock tickets so you should not have any concerns.
3) Why are there sometimes fees charged for picking up Connan Mockasin tickets?Last minute Connan Mockasin orders may be subject to an additional fee because of the logistics of getting your Connan Mockasin tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.
4) What do I do if the pop & rock event that I have tickets for is cancelled and no replacement Connan Mockasin event is scheduled?We suggest calling your ticket broker that was listed on your Connan Mockasin order receipt. You may need to return the Connan Mockasin tickets to receive a full refund. If you have received your Connan Mockasin tickets electronically, you do not need to return them. The pop & rock ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
5) Do you provide information regarding the Connan Mockasin?Yes, we list additional information about the Connan Mockasin so you can ensure that this is the pop & rock event that you wish to attend. You can also find more information about the concert venue. This will allow you to verify that it is the proper event before you make your Connan Mockasin ticket purchase.