FAQ
1) What if the Cubanismo! event is postponed?If the Cubanismo! event is postponed, your Cubanismo! tickets will be usable for the postponed event. Since this may be subject to exceptions, you can contact the ticket broker of your Cubanismo! tickets to confirm. Call or send the broker an email using the seller contact information that TicketSupply.com provided to you when you bought your Cubanismo! tickets.
2) How do I find the seats for Cubanismo! tickets?On the page containing Cubanismo! ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Cubanismo! seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Cubanismo! ticket notes.
3) I think I may have received the wrong Cubanismo! tickets. What do I do?It is rare that a buyer will receive the wrong Cubanismo! tickets, but accidents can happen. If you believe that you have received the incorrect Cubanismo! tickets, please contact the ticket broker that is listed on your Cubanismo! receipt and provide your order number. Please note that your name isn't always the name on the latin tickets and that isn't a problem, those are your concert tickets. If the Cubanismo! tickets are in a better section, then the ticket broker might have decided to upgrade your Cubanismo! tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Cubanismo! tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on latin tickets so you should not have any concerns.
4) What do I do if my order for Cubanismo! tickets has not been confirmed by the ticket broker?If the latin ticket broker has not confirmed your order for Cubanismo! tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Cubanismo! order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Cubanismo! tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Cubanismo! tickets, we will try to find those with a similar price and location. However, supply and demand for latin events dictate price and location so there are no guarantees.
5) Is there a way for me to verify that my Cubanismo! tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Cubanismo!, or any other, tickets. However, TicketSupply.com verifies that all Cubanismo! tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.