FAQ
1) Is there a way for me to verify that my Del Castillo tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Del Castillo, or any other, tickets. However, TicketSupply.com verifies that all Del Castillo tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.
2) I want to attend the Del Castillo event in several cities. Can I view the entire Del Castillo schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the Del Castillo tour dates to simplify your shopping experience. Just search Del Castillo or browse the concert section for Del Castillo. There you will see the Del Castillo schedule listed and you'll find the dates that the Del Castillo event will be held in your desired locations. If you have been to a concert event before then be sure to select the best seats for your preference. If you haven't seen Del Castillo or been to a concert or latin event then feel free to just ask one of our ticket specialists.
3) What do I do if the Del Castillo start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Del Castillo event. They would be happy to let you know of any changes to the Del Castillo event.
4) I ordered my Del Castillo tickets. When will they ship?Once you have ordered your Del Castillo tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Del Castillo tickets using the website link and/or contact your ticket broker for more information. We guarantee that your latin tickets will arrive in time for the Del Castillo event!
5) As a buyer of Del Castillo tickets, what are my responsibilities?TicketSupply.com requires all Del Castillo ticket buyers to review and understand that all sales are final and that Del Castillo ticket prices are determined by the ticket brokers. We value your business and we are willing to answer any latin ticket questions that you may have. Due to the nature of the event industry, TicketSupply.com is not responsible for time, date, or venue changes and can't issue refunds due to any of these changes. Your Del Castillo tickets will be good for the rescheduled date.