FAQ
1) What do I do if the hard rock & metal event that I have tickets for is cancelled and no replacement DOA event is scheduled?We suggest calling your ticket broker that was listed on your DOA order receipt. You may need to return the DOA tickets to receive a full refund. If you have received your DOA tickets electronically, you do not need to return them. The hard rock & metal ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
2) What do I do if the DOA start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the DOA event. They would be happy to let you know of any changes to the DOA event.
3) How do I make sure that the DOA discount code is properly applied to my hard rock & metal order?All of our tickets are offered at discounted prices. However, if a DOA discount code was provided, simply enter it in the proper area at checkout. Once you enter the DOA discount code, scroll up and verify that the discount code was applied for your DOA tickets. If you still have questions, you can send our concert ticket team an email and we will confirm your discount code validity.
4) Why are there sometimes fees charged for picking up DOA tickets?Last minute DOA orders may be subject to an additional fee because of the logistics of getting your DOA tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.
5) How do I find parking information, security procedures, and the DOA gate opening times for the venue?The best way to get the most accurate and updated DOA event details is to contact venue directly. A hard rock & metal representative will be able to direct you to find more information about parking and any relevant security details for the DOA event. The representative will also be able to provide you with the DOA gate/door opening times. In most cases, this DOA event information will also be available on the venues web site.