FAQ
1) I think I may have received the wrong Dracula's Ball tickets. What do I do?It is rare that a buyer will receive the wrong Dracula's Ball tickets, but accidents can happen. If you believe that you have received the incorrect Dracula's Ball tickets, please contact the ticket broker that is listed on your Dracula's Ball receipt and provide your order number. Please note that your name isn't always the name on the alternative tickets and that isn't a problem, those are your concert tickets. If the Dracula's Ball tickets are in a better section, then the ticket broker might have decided to upgrade your Dracula's Ball tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Dracula's Ball tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on alternative tickets so you should not have any concerns.
2) What are the service charges for Dracula's Ball tickets?TicketSupply.com sells cheap Dracula's Ball tickets featuring the lowest service charges online. The service charges vary per Dracula's Ball event but are significantly less than our competitors. You can see the total ticket price for your Dracula's Ball order on the checkout.
3) What do I do if the Dracula's Ball event that I had tickets for is postponed and rescheduled but I cannot go?If the Dracula's Ball event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Dracula's Ball tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Dracula's Ball schedule to reflect the new date. TicketSupply.com is not responsible for postponed Dracula's Ball events and can not issue any refunds for these. If there is no rescheduled date and the Dracula's Ball event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
4) Why are there sometimes fees charged for picking up Dracula's Ball tickets?Last minute Dracula's Ball orders may be subject to an additional fee because of the logistics of getting your Dracula's Ball tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.
5) How are Dracula's Ball ticket brokers restricted in their posting and pricing?Ticket brokers must abide by the TicketSupply.com seller agreement. Dracula's Ball tickets must be listed in accordance with any applicable international, federal, state, and local regulations, statutes, and laws. However, TicketSupply.com does not regulate the Dracula's Ball ticket prices.