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FAQ
1) What do I do if I never received or I accidentally deleted the email needed to print my EGGY tickets?If you did not receive the email needed to print your EGGY tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your EGGY receipt. They can resend the EGGY tickets for you. If you are unable to find your jazz & blues ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
2) What do I do if the EGGY event that I had tickets for is postponed and rescheduled but I cannot go?If the EGGY event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the EGGY tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the EGGY schedule to reflect the new date. TicketSupply.com is not responsible for postponed EGGY events and can not issue any refunds for these. If there is no rescheduled date and the EGGY event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
3) Can my EGGY tickets be sent to an address other than my billing address?EGGY tickets that are mailed are sent only to the billing address on file for the buyer. If this is not convenient and the tickets are hard tickets, some EGGY ticket brokers allow buyers to select a will call pickup option. If the tickets may be digital tickets, you can check into electronic tickets; these can be printed from any location. If you are not sure if the specific EGGY tickets can be electronic tickets, please contact our customer support and they can help you find this information.
4) What do I do if the jazz & blues event that I have tickets for is cancelled and no replacement EGGY event is scheduled?We suggest calling your ticket broker that was listed on your EGGY order receipt. You may need to return the EGGY tickets to receive a full refund. If you have received your EGGY tickets electronically, you do not need to return them. The jazz & blues ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
5) I want to attend the EGGY event in several cities. Can I view the entire EGGY schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the EGGY tour dates to simplify your shopping experience. Just search EGGY or browse the concert section for EGGY. There you will see the EGGY schedule listed and you'll find the dates that the EGGY event will be held in your desired locations. If you have been to a concert event before then be sure to select the best seats for your preference. If you haven't seen EGGY or been to a concert or jazz & blues event then feel free to just ask one of our ticket specialists.