FAQ
1) What do I do if the El Fantasma event that I had tickets for is postponed and rescheduled but I cannot go?If the El Fantasma event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the El Fantasma tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the El Fantasma schedule to reflect the new date. TicketSupply.com is not responsible for postponed El Fantasma events and can not issue any refunds for these. If there is no rescheduled date and the El Fantasma event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
2) Can my El Fantasma tickets be sent to an address other than my billing address?El Fantasma tickets that are mailed are sent only to the billing address on file for the buyer. If this is not convenient and the tickets are hard tickets, some El Fantasma ticket brokers allow buyers to select a will call pickup option. If the tickets may be digital tickets, you can check into electronic tickets; these can be printed from any location. If you are not sure if the specific El Fantasma tickets can be electronic tickets, please contact our customer support and they can help you find this information.
3) What do I do if the El Fantasma start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the El Fantasma event. They would be happy to let you know of any changes to the El Fantasma event.
4) Why are there sometimes fees charged for picking up El Fantasma tickets?Last minute El Fantasma orders may be subject to an additional fee because of the logistics of getting your El Fantasma tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.
5) How do I find parking information, security procedures, and the El Fantasma gate opening times for the venue?The best way to get the most accurate and updated El Fantasma event details is to contact venue directly. A latin representative will be able to direct you to find more information about parking and any relevant security details for the El Fantasma event. The representative will also be able to provide you with the El Fantasma gate/door opening times. In most cases, this El Fantasma event information will also be available on the venues web site.