FAQ
1) What do I do if my order for Ellen Degeneres tickets has not been confirmed by the ticket broker?If the comedy ticket broker has not confirmed your order for Ellen Degeneres tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Ellen Degeneres order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Ellen Degeneres tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Ellen Degeneres tickets, we will try to find those with a similar price and location. However, supply and demand for comedy events dictate price and location so there are no guarantees.
2) How do I find parking information, security procedures, and the Ellen Degeneres gate opening times for the venue?The best way to get the most accurate and updated Ellen Degeneres event details is to contact venue directly. A comedy representative will be able to direct you to find more information about parking and any relevant security details for the Ellen Degeneres event. The representative will also be able to provide you with the Ellen Degeneres gate/door opening times. In most cases, this Ellen Degeneres event information will also be available on the venues web site.
3) I think I may have received the wrong Ellen Degeneres tickets. What do I do?It is rare that a buyer will receive the wrong Ellen Degeneres tickets, but accidents can happen. If you believe that you have received the incorrect Ellen Degeneres tickets, please contact the ticket broker that is listed on your Ellen Degeneres receipt and provide your order number. Please note that your name isn't always the name on the comedy tickets and that isn't a problem, those are your concert tickets. If the Ellen Degeneres tickets are in a better section, then the ticket broker might have decided to upgrade your Ellen Degeneres tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Ellen Degeneres tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on comedy tickets so you should not have any concerns.
4) Why isn't my name displayed on my Ellen Degeneres tickets?You are purchasing these Ellen Degeneres tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Ellen Degeneres event. Since the concert venue only scans the ticket barcodes, the name on the Ellen Degeneres ticket is irrelevant. It should not prevent you from seeing Ellen Degeneres and experiencing the full comedy event.
5) How do I make sure that the Ellen Degeneres discount code is properly applied to my comedy order?All of our tickets are offered at discounted prices. However, if a Ellen Degeneres discount code was provided, simply enter it in the proper area at checkout. Once you enter the Ellen Degeneres discount code, scroll up and verify that the discount code was applied for your Ellen Degeneres tickets. If you still have questions, you can send our concert ticket team an email and we will confirm your discount code validity.