FAQ
1) How do I find parking information, security procedures, and the Eternity Falls gate opening times for the venue?The best way to get the most accurate and updated Eternity Falls event details is to contact venue directly. A hard rock & metal representative will be able to direct you to find more information about parking and any relevant security details for the Eternity Falls event. The representative will also be able to provide you with the Eternity Falls gate/door opening times. In most cases, this Eternity Falls event information will also be available on the venues web site.
2) Why isn't my name displayed on my Eternity Falls tickets?You are purchasing these Eternity Falls tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Eternity Falls event. Since the concert venue only scans the ticket barcodes, the name on the Eternity Falls ticket is irrelevant. It should not prevent you from seeing Eternity Falls and experiencing the full hard rock & metal event.
3) What do I do if my order for Eternity Falls tickets has not been confirmed by the ticket broker?If the hard rock & metal ticket broker has not confirmed your order for Eternity Falls tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Eternity Falls order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Eternity Falls tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Eternity Falls tickets, we will try to find those with a similar price and location. However, supply and demand for hard rock & metal events dictate price and location so there are no guarantees.
4) What do I do if the Eternity Falls start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Eternity Falls event. They would be happy to let you know of any changes to the Eternity Falls event.
5) Why are there sometimes fees charged for picking up Eternity Falls tickets?Last minute Eternity Falls orders may be subject to an additional fee because of the logistics of getting your Eternity Falls tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.