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FAQ
1) What do I do if I never received or I accidentally deleted the email needed to print my Frank Iero tickets?If you did not receive the email needed to print your Frank Iero tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Frank Iero receipt. They can resend the Frank Iero tickets for you. If you are unable to find your alternative ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
2) What do I do if the Frank Iero event that I had tickets for is postponed and rescheduled but I cannot go?If the Frank Iero event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Frank Iero tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Frank Iero schedule to reflect the new date. TicketSupply.com is not responsible for postponed Frank Iero events and can not issue any refunds for these. If there is no rescheduled date and the Frank Iero event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
3) What do I do if my order for Frank Iero tickets has not been confirmed by the ticket broker?If the alternative ticket broker has not confirmed your order for Frank Iero tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Frank Iero order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Frank Iero tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Frank Iero tickets, we will try to find those with a similar price and location. However, supply and demand for alternative events dictate price and location so there are no guarantees.
4) I ordered my Frank Iero tickets. When will they ship?Once you have ordered your Frank Iero tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Frank Iero tickets using the website link and/or contact your ticket broker for more information. We guarantee that your alternative tickets will arrive in time for the Frank Iero event!
5) What do I do if the Frank Iero start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Frank Iero event. They would be happy to let you know of any changes to the Frank Iero event.