FAQ
1) Is there a way for me to verify that my Freakfest tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Freakfest, or any other, tickets. However, TicketSupply.com verifies that all Freakfest tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.
2) I ordered my Freakfest tickets. When will they ship?Once you have ordered your Freakfest tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your Freakfest tickets using the website link and/or contact your ticket broker for more information. We guarantee that your festival & tour tickets will arrive in time for the Freakfest event!
3) What do I do if I never received or I accidentally deleted the email needed to print my Freakfest tickets?If you did not receive the email needed to print your Freakfest tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Freakfest receipt. They can resend the Freakfest tickets for you. If you are unable to find your festival & tour ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
4) What do I do if the Freakfest event that I had tickets for is postponed and rescheduled but I cannot go?If the Freakfest event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Freakfest tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Freakfest schedule to reflect the new date. TicketSupply.com is not responsible for postponed Freakfest events and can not issue any refunds for these. If there is no rescheduled date and the Freakfest event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
5) Help!!! I lost my Freakfest tickets for the event! Can you do anything? Unfortunately, TicketSupply.com is unable to help if you have lost your Freakfest tickets. You can contact the ticket broker to see if he or she can have the venue resend the Freakfest tickets. However, there are no guarantees so it is important that you keep the Freakfest tickets safe once you receive them. You can find your Freakfest ticket broker's information on your receipt that was emailed to you.