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FAQ
1) I think I may have received the wrong Gina Chavez tickets. What do I do?It is rare that a buyer will receive the wrong Gina Chavez tickets, but accidents can happen. If you believe that you have received the incorrect Gina Chavez tickets, please contact the ticket broker that is listed on your Gina Chavez receipt and provide your order number. Please note that your name isn't always the name on the latin tickets and that isn't a problem, those are your concert tickets. If the Gina Chavez tickets are in a better section, then the ticket broker might have decided to upgrade your Gina Chavez tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Gina Chavez tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on latin tickets so you should not have any concerns.
2) What do I do if the Gina Chavez event that I had tickets for is postponed and rescheduled but I cannot go?If the Gina Chavez event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Gina Chavez tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Gina Chavez schedule to reflect the new date. TicketSupply.com is not responsible for postponed Gina Chavez events and can not issue any refunds for these. If there is no rescheduled date and the Gina Chavez event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
3) What do I do if my order for Gina Chavez tickets has not been confirmed by the ticket broker?If the latin ticket broker has not confirmed your order for Gina Chavez tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Gina Chavez order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Gina Chavez tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Gina Chavez tickets, we will try to find those with a similar price and location. However, supply and demand for latin events dictate price and location so there are no guarantees.
4) Why do Gina Chavez tickets within the same section have different prices?TicketSupply.com is an open ticket broker marketplace for Gina Chavez. When you purchase tickets to Gina Chavez you are purchasing from accredited ticket broker companies. The reason the tickets for Gina Chavez vary in price in the same section is due to different ticket brokers listing the Gina Chavez tickets. These brokers often list Gina Chavez tickets competitively based on market standards and availability but their perception and expenses of obtaining the Gina Chavez tickets are different per broker.
5) What do I do if the Gina Chavez start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Gina Chavez event. They would be happy to let you know of any changes to the Gina Chavez event.