FAQ
1) I want to attend the Giveon event in several cities. Can I view the entire Giveon schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the Giveon tour dates to simplify your shopping experience. Just search Giveon or browse the concert section for Giveon. There you will see the Giveon schedule listed and you'll find the dates that the Giveon event will be held in your desired locations. If you have been to a concert event before then be sure to select the best seats for your preference. If you haven't seen Giveon or been to a concert or r & b & soul event then feel free to just ask one of our ticket specialists.
2) Is there a way for me to verify that my Giveon tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Giveon, or any other, tickets. However, TicketSupply.com verifies that all Giveon tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.
3) What do I do if the r & b & soul event that I have tickets for is cancelled and no replacement Giveon event is scheduled?We suggest calling your ticket broker that was listed on your Giveon order receipt. You may need to return the Giveon tickets to receive a full refund. If you have received your Giveon tickets electronically, you do not need to return them. The r & b & soul ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
4) I think I may have received the wrong Giveon tickets. What do I do?It is rare that a buyer will receive the wrong Giveon tickets, but accidents can happen. If you believe that you have received the incorrect Giveon tickets, please contact the ticket broker that is listed on your Giveon receipt and provide your order number. Please note that your name isn't always the name on the r & b & soul tickets and that isn't a problem, those are your concert tickets. If the Giveon tickets are in a better section, then the ticket broker might have decided to upgrade your Giveon tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Giveon tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on r & b & soul tickets so you should not have any concerns.
5) What if I don't know which concert event I want to see?If you like concert events, browse to that section using the top navigation. If there is someone specific that you want to search for, just enter the performer information in the search box. (i.e. "Giveon"). Or, you can locate all performers at a particular concert venue and choose that way.