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FAQ
1) How do I make sure that the Grand Horizons discount code is properly applied to my broadway order?All of our tickets are offered at discounted prices. However, if a Grand Horizons discount code was provided, simply enter it in the proper area at checkout. Once you enter the Grand Horizons discount code, scroll up and verify that the discount code was applied for your Grand Horizons tickets. If you still have questions, you can send our theater ticket team an email and we will confirm your discount code validity.
2) What do I do if I received an error message when placing my Grand Horizons ticket order?If you see an error message when you are placing your order for Grand Horizons tickets, check to make sure that the details you provided on the Grand Horizons order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
3) What do I do if the broadway event that I have tickets for is cancelled and no replacement Grand Horizons event is scheduled?We suggest calling your ticket broker that was listed on your Grand Horizons order receipt. You may need to return the Grand Horizons tickets to receive a full refund. If you have received your Grand Horizons tickets electronically, you do not need to return them. The broadway ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
4) I want to attend the Grand Horizons event in several cities. Can I view the entire Grand Horizons schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the Grand Horizons tour dates to simplify your shopping experience. Just search Grand Horizons or browse the theater section for Grand Horizons. There you will see the Grand Horizons schedule listed and you'll find the dates that the Grand Horizons event will be held in your desired locations. If you have been to a theater event before then be sure to select the best seats for your preference. If you haven't seen Grand Horizons or been to a theater or broadway event then feel free to just ask one of our ticket specialists.
5) Is there a way for me to verify that my Grand Horizons tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Grand Horizons, or any other, tickets. However, TicketSupply.com verifies that all Grand Horizons tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.