FAQ
1) How do I find parking information, security procedures, and the H.R. gate opening times for the venue?The best way to get the most accurate and updated H.R. event details is to contact venue directly. A world representative will be able to direct you to find more information about parking and any relevant security details for the H.R. event. The representative will also be able to provide you with the H.R. gate/door opening times. In most cases, this H.R. event information will also be available on the venues web site.
2) What do I do if my order for H.R. tickets has not been confirmed by the ticket broker?If the world ticket broker has not confirmed your order for H.R. tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the H.R. order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other H.R. tickets for you or we will allow you to cancel the order for a refund. When looking for alternate H.R. tickets, we will try to find those with a similar price and location. However, supply and demand for world events dictate price and location so there are no guarantees.
3) Why isn't my name displayed on my H.R. tickets?You are purchasing these H.R. tickets from a ticket broker who has obtained them for you from someone who couldn't attend the H.R. event. Since the concert venue only scans the ticket barcodes, the name on the H.R. ticket is irrelevant. It should not prevent you from seeing H.R. and experiencing the full world event.
4) I think I may have received the wrong H.R. tickets. What do I do?It is rare that a buyer will receive the wrong H.R. tickets, but accidents can happen. If you believe that you have received the incorrect H.R. tickets, please contact the ticket broker that is listed on your H.R. receipt and provide your order number. Please note that your name isn't always the name on the world tickets and that isn't a problem, those are your concert tickets. If the H.R. tickets are in a better section, then the ticket broker might have decided to upgrade your H.R. tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong H.R. tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on world tickets so you should not have any concerns.
5) As a buyer of H.R. tickets, what are my responsibilities?TicketSupply.com requires all H.R. ticket buyers to review and understand that all sales are final and that H.R. ticket prices are determined by the ticket brokers. We value your business and we are willing to answer any world ticket questions that you may have. Due to the nature of the event industry, TicketSupply.com is not responsible for time, date, or venue changes and can't issue refunds due to any of these changes. Your H.R. tickets will be good for the rescheduled date.