FAQ
1) What if the Hagerstown Suns event is postponed?If the Hagerstown Suns event is postponed, your Hagerstown Suns tickets will be usable for the postponed event. Since this may be subject to exceptions, you can contact the ticket broker of your Hagerstown Suns tickets to confirm. Call or send the broker an email using the seller contact information that TicketSupply.com provided to you when you bought your Hagerstown Suns tickets.
2) What do I do if my order for Hagerstown Suns tickets has not been confirmed by the ticket broker?If the baseball ticket broker has not confirmed your order for Hagerstown Suns tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Hagerstown Suns order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Hagerstown Suns tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Hagerstown Suns tickets, we will try to find those with a similar price and location. However, supply and demand for baseball events dictate price and location so there are no guarantees.
3) I think I may have received the wrong Hagerstown Suns tickets. What do I do?It is rare that a buyer will receive the wrong Hagerstown Suns tickets, but accidents can happen. If you believe that you have received the incorrect Hagerstown Suns tickets, please contact the ticket broker that is listed on your Hagerstown Suns receipt and provide your order number. Please note that your name isn't always the name on the baseball tickets and that isn't a problem, those are your sports tickets. If the Hagerstown Suns tickets are in a better section, then the ticket broker might have decided to upgrade your Hagerstown Suns tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Hagerstown Suns tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on baseball tickets so you should not have any concerns.
4) How do I find parking information, security procedures, and the Hagerstown Suns gate opening times for the venue?The best way to get the most accurate and updated Hagerstown Suns event details is to contact venue directly. A baseball representative will be able to direct you to find more information about parking and any relevant security details for the Hagerstown Suns event. The representative will also be able to provide you with the Hagerstown Suns gate/door opening times. In most cases, this Hagerstown Suns event information will also be available on the venues web site.
5) Why isn't my name displayed on my Hagerstown Suns tickets?You are purchasing these Hagerstown Suns tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Hagerstown Suns event. Since the sports venue only scans the ticket barcodes, the name on the Hagerstown Suns ticket is irrelevant. It should not prevent you from seeing Hagerstown Suns and experiencing the full baseball event.