FAQ
1) What do I do if my order for Hellogoodbye tickets has not been confirmed by the ticket broker?If the alternative ticket broker has not confirmed your order for Hellogoodbye tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Hellogoodbye order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Hellogoodbye tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Hellogoodbye tickets, we will try to find those with a similar price and location. However, supply and demand for alternative events dictate price and location so there are no guarantees.
2) I think I may have received the wrong Hellogoodbye tickets. What do I do?It is rare that a buyer will receive the wrong Hellogoodbye tickets, but accidents can happen. If you believe that you have received the incorrect Hellogoodbye tickets, please contact the ticket broker that is listed on your Hellogoodbye receipt and provide your order number. Please note that your name isn't always the name on the alternative tickets and that isn't a problem, those are your concert tickets. If the Hellogoodbye tickets are in a better section, then the ticket broker might have decided to upgrade your Hellogoodbye tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Hellogoodbye tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on alternative tickets so you should not have any concerns.
3) How do I find parking information, security procedures, and the Hellogoodbye gate opening times for the venue?The best way to get the most accurate and updated Hellogoodbye event details is to contact venue directly. A alternative representative will be able to direct you to find more information about parking and any relevant security details for the Hellogoodbye event. The representative will also be able to provide you with the Hellogoodbye gate/door opening times. In most cases, this Hellogoodbye event information will also be available on the venues web site.
4) Why isn't my name displayed on my Hellogoodbye tickets?You are purchasing these Hellogoodbye tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Hellogoodbye event. Since the concert venue only scans the ticket barcodes, the name on the Hellogoodbye ticket is irrelevant. It should not prevent you from seeing Hellogoodbye and experiencing the full alternative event.
5) How do I find the seats for Hellogoodbye tickets?On the page containing Hellogoodbye ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Hellogoodbye seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Hellogoodbye ticket notes.