FAQ
1) I think I may have received the wrong Hellyeah tickets. What do I do?It is rare that a buyer will receive the wrong Hellyeah tickets, but accidents can happen. If you believe that you have received the incorrect Hellyeah tickets, please contact the ticket broker that is listed on your Hellyeah receipt and provide your order number. Please note that your name isn't always the name on the hard rock & metal tickets and that isn't a problem, those are your concert tickets. If the Hellyeah tickets are in a better section, then the ticket broker might have decided to upgrade your Hellyeah tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Hellyeah tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on hard rock & metal tickets so you should not have any concerns.
2) Is there a way for me to verify that my Hellyeah tickets are authentic?Currently, TicketSupply.com does not offer a customer authenticity verification process for Hellyeah, or any other, tickets. However, TicketSupply.com verifies that all Hellyeah tickets purchased on its site are authentic. If there should be any doubt, please contact us directly and we'll check into this for you.
3) What do I do if my order for Hellyeah tickets has not been confirmed by the ticket broker?If the hard rock & metal ticket broker has not confirmed your order for Hellyeah tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Hellyeah order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Hellyeah tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Hellyeah tickets, we will try to find those with a similar price and location. However, supply and demand for hard rock & metal events dictate price and location so there are no guarantees.
4) How do I find parking information, security procedures, and the Hellyeah gate opening times for the venue?The best way to get the most accurate and updated Hellyeah event details is to contact venue directly. A hard rock & metal representative will be able to direct you to find more information about parking and any relevant security details for the Hellyeah event. The representative will also be able to provide you with the Hellyeah gate/door opening times. In most cases, this Hellyeah event information will also be available on the venues web site.
5) Why isn't my name displayed on my Hellyeah tickets?You are purchasing these Hellyeah tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Hellyeah event. Since the concert venue only scans the ticket barcodes, the name on the Hellyeah ticket is irrelevant. It should not prevent you from seeing Hellyeah and experiencing the full hard rock & metal event.