FAQ
1) What do I do if my order for His Name Is Alive tickets has not been confirmed by the ticket broker?If the alternative ticket broker has not confirmed your order for His Name Is Alive tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the His Name Is Alive order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other His Name Is Alive tickets for you or we will allow you to cancel the order for a refund. When looking for alternate His Name Is Alive tickets, we will try to find those with a similar price and location. However, supply and demand for alternative events dictate price and location so there are no guarantees.
2) How do I find parking information, security procedures, and the His Name Is Alive gate opening times for the venue?The best way to get the most accurate and updated His Name Is Alive event details is to contact venue directly. A alternative representative will be able to direct you to find more information about parking and any relevant security details for the His Name Is Alive event. The representative will also be able to provide you with the His Name Is Alive gate/door opening times. In most cases, this His Name Is Alive event information will also be available on the venues web site.
3) Why isn't my name displayed on my His Name Is Alive tickets?You are purchasing these His Name Is Alive tickets from a ticket broker who has obtained them for you from someone who couldn't attend the His Name Is Alive event. Since the concert venue only scans the ticket barcodes, the name on the His Name Is Alive ticket is irrelevant. It should not prevent you from seeing His Name Is Alive and experiencing the full alternative event.
4) I think I may have received the wrong His Name Is Alive tickets. What do I do?It is rare that a buyer will receive the wrong His Name Is Alive tickets, but accidents can happen. If you believe that you have received the incorrect His Name Is Alive tickets, please contact the ticket broker that is listed on your His Name Is Alive receipt and provide your order number. Please note that your name isn't always the name on the alternative tickets and that isn't a problem, those are your concert tickets. If the His Name Is Alive tickets are in a better section, then the ticket broker might have decided to upgrade your His Name Is Alive tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong His Name Is Alive tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on alternative tickets so you should not have any concerns.
5) I want to purchase alternative tickets but I don't know if an event for His Name Is Alive is planned in the near future. How do I find information about the His Name Is Alive schedule?TicketSupply.com posts the His Name Is Alive schedule if it has been made public. You can view the His Name Is Alive schedule on our site and select the date you want to attend (if available). Our site will supply a list of all available tickets to see His Name Is Alive. Just select the tickets you want, make a purchase, and get ready to attend that alternative event of a lifetime!