FAQ
1) How do I find the seats for Hits and Stars tickets?On the page containing Hits and Stars ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Hits and Stars seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Hits and Stars ticket notes.
2) I think I may have received the wrong Hits and Stars tickets. What do I do?It is rare that a buyer will receive the wrong Hits and Stars tickets, but accidents can happen. If you believe that you have received the incorrect Hits and Stars tickets, please contact the ticket broker that is listed on your Hits and Stars receipt and provide your order number. Please note that your name isn't always the name on the ballet tickets and that isn't a problem, those are your theater tickets. If the Hits and Stars tickets are in a better section, then the ticket broker might have decided to upgrade your Hits and Stars tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Hits and Stars tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on ballet tickets so you should not have any concerns.
3) What do I do if my order for Hits and Stars tickets has not been confirmed by the ticket broker?If the ballet ticket broker has not confirmed your order for Hits and Stars tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Hits and Stars order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Hits and Stars tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Hits and Stars tickets, we will try to find those with a similar price and location. However, supply and demand for ballet events dictate price and location so there are no guarantees.
4) What if I don't know which theater event I want to see?If you like theater events, browse to that section using the top navigation. If there is someone specific that you want to search for, just enter the performer information in the search box. (i.e. "Hits and Stars"). Or, you can locate all performers at a particular theater venue and choose that way.
5) How do I know if the Hits and Stars event has been cancelled due to inclement weather?If inclement weather is being experienced on the day of the Hits and Stars event, contact the venue to see if the event has been postponed or cancelled. The theater venue will have the most updated Hits and Stars event information along with any alternate parking arrangements due to treacherous conditions in and around the location.