FAQ
1) What do I do if the Hollyn start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Hollyn event. They would be happy to let you know of any changes to the Hollyn event.
2) How do I make sure that the Hollyn discount code is properly applied to my r & b & soul order?All of our tickets are offered at discounted prices. However, if a Hollyn discount code was provided, simply enter it in the proper area at checkout. Once you enter the Hollyn discount code, scroll up and verify that the discount code was applied for your Hollyn tickets. If you still have questions, you can send our concert ticket team an email and we will confirm your discount code validity.
3) What do I do if my order for Hollyn tickets has not been confirmed by the ticket broker?If the r & b & soul ticket broker has not confirmed your order for Hollyn tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Hollyn order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Hollyn tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Hollyn tickets, we will try to find those with a similar price and location. However, supply and demand for r & b & soul events dictate price and location so there are no guarantees.
4) I want to attend the Hollyn event in several cities. Can I view the entire Hollyn schedule on the TicketSupply.com web site?Yes, TicketSupply.com lists all the Hollyn tour dates to simplify your shopping experience. Just search Hollyn or browse the concert section for Hollyn. There you will see the Hollyn schedule listed and you'll find the dates that the Hollyn event will be held in your desired locations. If you have been to a concert event before then be sure to select the best seats for your preference. If you haven't seen Hollyn or been to a concert or r & b & soul event then feel free to just ask one of our ticket specialists.
5) Why are there sometimes fees charged for picking up Hollyn tickets?Last minute Hollyn orders may be subject to an additional fee because of the logistics of getting your Hollyn tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.