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FAQ
1) I think I may have received the wrong Hometown Holiday Jam tickets. What do I do?It is rare that a buyer will receive the wrong Hometown Holiday Jam tickets, but accidents can happen. If you believe that you have received the incorrect Hometown Holiday Jam tickets, please contact the ticket broker that is listed on your Hometown Holiday Jam receipt and provide your order number. Please note that your name isn't always the name on the festival & tour tickets and that isn't a problem, those are your concert tickets. If the Hometown Holiday Jam tickets are in a better section, then the ticket broker might have decided to upgrade your Hometown Holiday Jam tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Hometown Holiday Jam tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on festival & tour tickets so you should not have any concerns.
2) Can my Hometown Holiday Jam tickets be sent to an address other than my billing address?Hometown Holiday Jam tickets that are mailed are sent only to the billing address on file for the buyer. If this is not convenient and the tickets are hard tickets, some Hometown Holiday Jam ticket brokers allow buyers to select a will call pickup option. If the tickets may be digital tickets, you can check into electronic tickets; these can be printed from any location. If you are not sure if the specific Hometown Holiday Jam tickets can be electronic tickets, please contact our customer support and they can help you find this information.
3) I bought Hometown Holiday Jam tickets but now I don't want to go. How do I cancel my order?Unfortunately, because festival & tour tickets are a one-of-a-kind item our Hometown Holiday Jam ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.
4) There isn't time to ship my Hometown Holiday Jam tickets; can I get my tickets at will call?Yes, you can either get your Hometown Holiday Jam tickets via will call, digital delivery or local pickup. Select either will call, email or local pickup options on the checkout. If you have already ordered and need to change your Hometown Holiday Jam ticket delivery, be sure to call your ticket broker as soon as possible to discuss delivery options. You can find their contact information on the receipt that is sent to you after you purchased your festival & tour tickets. Note: If you are picking your Hometown Holiday Jam tickets up at will call, be sure to bring your ID to the box office window.
5) Do you offer discounted tickets for festival & tour events?Yes, TicketSupply.com offers discounted pricing on tickets for festival & tour events and every other concert event. You can search by festival & tour or by the name of a specific performer (i.e. "Hometown Holiday Jam") in order to find discounted tickets to their events. If you have a specific city or state in mind, enter it when doing your search in order to narrow the list of displayed results.