FAQ
1) What if the Hot Autumn Nights event is postponed?If the Hot Autumn Nights event is postponed, your Hot Autumn Nights tickets will be usable for the postponed event. Since this may be subject to exceptions, you can contact the ticket broker of your Hot Autumn Nights tickets to confirm. Call or send the broker an email using the seller contact information that TicketSupply.com provided to you when you bought your Hot Autumn Nights tickets.
2) I think I may have received the wrong Hot Autumn Nights tickets. What do I do?It is rare that a buyer will receive the wrong Hot Autumn Nights tickets, but accidents can happen. If you believe that you have received the incorrect Hot Autumn Nights tickets, please contact the ticket broker that is listed on your Hot Autumn Nights receipt and provide your order number. Please note that your name isn't always the name on the pop & rock tickets and that isn't a problem, those are your concert tickets. If the Hot Autumn Nights tickets are in a better section, then the ticket broker might have decided to upgrade your Hot Autumn Nights tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Hot Autumn Nights tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on pop & rock tickets so you should not have any concerns.
3) How do I find the seats for Hot Autumn Nights tickets?On the page containing Hot Autumn Nights ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Hot Autumn Nights seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Hot Autumn Nights ticket notes.
4) What do I do if my order for Hot Autumn Nights tickets has not been confirmed by the ticket broker?If the pop & rock ticket broker has not confirmed your order for Hot Autumn Nights tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Hot Autumn Nights order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Hot Autumn Nights tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Hot Autumn Nights tickets, we will try to find those with a similar price and location. However, supply and demand for pop & rock events dictate price and location so there are no guarantees.
5) How do I find parking information, security procedures, and the Hot Autumn Nights gate opening times for the venue?The best way to get the most accurate and updated Hot Autumn Nights event details is to contact venue directly. A pop & rock representative will be able to direct you to find more information about parking and any relevant security details for the Hot Autumn Nights event. The representative will also be able to provide you with the Hot Autumn Nights gate/door opening times. In most cases, this Hot Autumn Nights event information will also be available on the venues web site.