FAQ
1) What if the Incantation event is postponed?If the Incantation event is postponed, your Incantation tickets will be usable for the postponed event. Since this may be subject to exceptions, you can contact the ticket broker of your Incantation tickets to confirm. Call or send the broker an email using the seller contact information that TicketSupply.com provided to you when you bought your Incantation tickets.
2) How do I find the seats for Incantation tickets?On the page containing Incantation ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Incantation seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Incantation ticket notes.
3) I think I may have received the wrong Incantation tickets. What do I do?It is rare that a buyer will receive the wrong Incantation tickets, but accidents can happen. If you believe that you have received the incorrect Incantation tickets, please contact the ticket broker that is listed on your Incantation receipt and provide your order number. Please note that your name isn't always the name on the hard rock & metal tickets and that isn't a problem, those are your concert tickets. If the Incantation tickets are in a better section, then the ticket broker might have decided to upgrade your Incantation tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Incantation tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on hard rock & metal tickets so you should not have any concerns.
4) How do I know I am getting a good price when buying hard rock & metal tickets to see Incantation?Our website specializes in sold-out and unavailable seating for Incantation events and many others. When you purchase Incantation tickets from us you can rest assured that our prices are cheaper than our competitors. When you are comparing the prices, consider the Incantation ticket availability, hard rock & metal event popularity, and the expenses that ticket brokers incur when they obtained the Incantation tickets.
5) What do I do if my order for Incantation tickets has not been confirmed by the ticket broker?If the hard rock & metal ticket broker has not confirmed your order for Incantation tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Incantation order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Incantation tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Incantation tickets, we will try to find those with a similar price and location. However, supply and demand for hard rock & metal events dictate price and location so there are no guarantees.