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FAQ
1) Can my Jackson: Soul of the City tickets be sent to an address other than my billing address?Jackson: Soul of the City tickets that are mailed are sent only to the billing address on file for the buyer. If this is not convenient and the tickets are hard tickets, some Jackson: Soul of the City ticket brokers allow buyers to select a will call pickup option. If the tickets may be digital tickets, you can check into electronic tickets; these can be printed from any location. If you are not sure if the specific Jackson: Soul of the City tickets can be electronic tickets, please contact our customer support and they can help you find this information.
2) How do I find the seats for Jackson: Soul of the City tickets?On the page containing Jackson: Soul of the City ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Jackson: Soul of the City seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Jackson: Soul of the City ticket notes.
3) Are the listed prices for Jackson: Soul of the City tickets different from their face value?In most cases, the listed price will be different from the face value of the Jackson: Soul of the City tickets. The posted price for these Jackson: Soul of the City tickets is determined by the ticket broker. Ticket brokers need to account for expenses in obtaining the tickets, delivery charges, convenience fees, and other charges in addition to the cost of acquiring the Jackson: Soul of the City tickets. Buyers may pay more or less than face value for their Jackson: Soul of the City tickets.
4) What if the Jackson: Soul of the City event is postponed?If the Jackson: Soul of the City event is postponed, your Jackson: Soul of the City tickets will be usable for the postponed event. Since this may be subject to exceptions, you can contact the ticket broker of your Jackson: Soul of the City tickets to confirm. Call or send the broker an email using the seller contact information that TicketSupply.com provided to you when you bought your Jackson: Soul of the City tickets.
5) I purchased more than one Jackson: Soul of the City ticket, are all the seats together?Unless it is clearly noted on the Jackson: Soul of the City ticket notes, all of the tickets for the Jackson: Soul of the City event are seated together. If you already purchased, you would most likely be able to see if they were not consecutive seating on your Jackson: Soul of the City receipt.