FAQ
1) I think I may have received the wrong James Murphy tickets. What do I do?It is rare that a buyer will receive the wrong James Murphy tickets, but accidents can happen. If you believe that you have received the incorrect James Murphy tickets, please contact the ticket broker that is listed on your James Murphy receipt and provide your order number. Please note that your name isn't always the name on the techno & electronic tickets and that isn't a problem, those are your concert tickets. If the James Murphy tickets are in a better section, then the ticket broker might have decided to upgrade your James Murphy tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong James Murphy tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on techno & electronic tickets so you should not have any concerns.
2) What do I do if my order for James Murphy tickets has not been confirmed by the ticket broker?If the techno & electronic ticket broker has not confirmed your order for James Murphy tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the James Murphy order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other James Murphy tickets for you or we will allow you to cancel the order for a refund. When looking for alternate James Murphy tickets, we will try to find those with a similar price and location. However, supply and demand for techno & electronic events dictate price and location so there are no guarantees.
3) How do I find the seats for James Murphy tickets?On the page containing James Murphy ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the James Murphy seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the James Murphy ticket notes.
4) What do I do if the James Murphy start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the James Murphy event. They would be happy to let you know of any changes to the James Murphy event.
5) I ordered my James Murphy tickets. When will they ship?Once you have ordered your James Murphy tickets, TicketSupply.com sends you an email containing your tracking website/pin as well as information regarding your ticket broker. You can track your James Murphy tickets using the website link and/or contact your ticket broker for more information. We guarantee that your techno & electronic tickets will arrive in time for the James Murphy event!