Jan James Tickets

1) How can I get aisle seats to see Jan James?

For any tickets, including those to see Jan James, aisle seats are a hot item. If any Jan James ticket within a listing is seated on an aisle, this detail will usually be provided by the ticket broker when they list the Jan James tickets. Buyers should read the information listed in the ticket posting details (under the Jan James specific ticket listing) to find this information. If there are no notes on the listing and no mention of an aisle seat, buyers should assume that the Jan James seats are not located on an aisle.

2) What do I do if my order for Jan James tickets has not been confirmed by the ticket broker?

If the r & b & soul ticket broker has not confirmed your order for Jan James tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Jan James order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Jan James tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Jan James tickets, we will try to find those with a similar price and location. However, supply and demand for r & b & soul events dictate price and location so there are no guarantees.

3) I think I may have received the wrong Jan James tickets. What do I do?

It is rare that a buyer will receive the wrong Jan James tickets, but accidents can happen. If you believe that you have received the incorrect Jan James tickets, please contact the ticket broker that is listed on your Jan James receipt and provide your order number. Please note that your name isn't always the name on the r & b & soul tickets and that isn't a problem, those are your concert tickets. If the Jan James tickets are in a better section, then the ticket broker might have decided to upgrade your Jan James tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Jan James tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on r & b & soul tickets so you should not have any concerns.

4) How do I find parking information, security procedures, and the Jan James gate opening times for the venue?

The best way to get the most accurate and updated Jan James event details is to contact venue directly. A r & b & soul representative will be able to direct you to find more information about parking and any relevant security details for the Jan James event. The representative will also be able to provide you with the Jan James gate/door opening times. In most cases, this Jan James event information will also be available on the venues web site.

5) Why isn't my name displayed on my Jan James tickets?

You are purchasing these Jan James tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Jan James event. Since the concert venue only scans the ticket barcodes, the name on the Jan James ticket is irrelevant. It should not prevent you from seeing Jan James and experiencing the full r & b & soul event.