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FAQ
1) What do I do if the r & b & soul event that I have tickets for is cancelled and no replacement Jane Eugene event is scheduled?We suggest calling your ticket broker that was listed on your Jane Eugene order receipt. You may need to return the Jane Eugene tickets to receive a full refund. If you have received your Jane Eugene tickets electronically, you do not need to return them. The r & b & soul ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
2) Why do Jane Eugene tickets within the same section have different prices?TicketSupply.com is an open ticket broker marketplace for Jane Eugene. When you purchase tickets to Jane Eugene you are purchasing from accredited ticket broker companies. The reason the tickets for Jane Eugene vary in price in the same section is due to different ticket brokers listing the Jane Eugene tickets. These brokers often list Jane Eugene tickets competitively based on market standards and availability but their perception and expenses of obtaining the Jane Eugene tickets are different per broker.
3) How do I make sure that the Jane Eugene discount code is properly applied to my r & b & soul order?All of our tickets are offered at discounted prices. However, if a Jane Eugene discount code was provided, simply enter it in the proper area at checkout. Once you enter the Jane Eugene discount code, scroll up and verify that the discount code was applied for your Jane Eugene tickets. If you still have questions, you can send our concert ticket team an email and we will confirm your discount code validity.
4) What do I do if I received an error message when placing my Jane Eugene ticket order?If you see an error message when you are placing your order for Jane Eugene tickets, check to make sure that the details you provided on the Jane Eugene order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
5) What do I do if the Jane Eugene start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Jane Eugene event. They would be happy to let you know of any changes to the Jane Eugene event.