FAQ
1) What do I do if the Jesse & Joy event that I had tickets for is postponed and rescheduled but I cannot go?If the Jesse & Joy event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Jesse & Joy tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Jesse & Joy schedule to reflect the new date. TicketSupply.com is not responsible for postponed Jesse & Joy events and can not issue any refunds for these. If there is no rescheduled date and the Jesse & Joy event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
2) Where does TicketSupply.com get the Jesse & Joy tickets it offers for sale?The Jesse & Joy tickets on TicketSupply.com are obtained by a ticket broker who finds individuals, businesses, season ticket holders, who can't attend the event and will purchase them for you. Our 100% guarantees that your Jesse & Joy tickets are authentic and valid for entry!
3) What do I do if the latin event that I have tickets for is cancelled and no replacement Jesse & Joy event is scheduled?We suggest calling your ticket broker that was listed on your Jesse & Joy order receipt. You may need to return the Jesse & Joy tickets to receive a full refund. If you have received your Jesse & Joy tickets electronically, you do not need to return them. The latin ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
4) What do I do if my order for Jesse & Joy tickets has not been confirmed by the ticket broker?If the latin ticket broker has not confirmed your order for Jesse & Joy tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Jesse & Joy order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Jesse & Joy tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Jesse & Joy tickets, we will try to find those with a similar price and location. However, supply and demand for latin events dictate price and location so there are no guarantees.
5) How do I find parking information, security procedures, and the Jesse & Joy gate opening times for the venue?The best way to get the most accurate and updated Jesse & Joy event details is to contact venue directly. A latin representative will be able to direct you to find more information about parking and any relevant security details for the Jesse & Joy event. The representative will also be able to provide you with the Jesse & Joy gate/door opening times. In most cases, this Jesse & Joy event information will also be available on the venues web site.