FAQ
1) I bought Jill Sobule tickets but now I don't want to go. How do I cancel my order?Unfortunately, because pop & rock tickets are a one-of-a-kind item our Jill Sobule ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.
2) What do I do if my order for Jill Sobule tickets has not been confirmed by the ticket broker?If the pop & rock ticket broker has not confirmed your order for Jill Sobule tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Jill Sobule order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Jill Sobule tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Jill Sobule tickets, we will try to find those with a similar price and location. However, supply and demand for pop & rock events dictate price and location so there are no guarantees.
3) How do I find parking information, security procedures, and the Jill Sobule gate opening times for the venue?The best way to get the most accurate and updated Jill Sobule event details is to contact venue directly. A pop & rock representative will be able to direct you to find more information about parking and any relevant security details for the Jill Sobule event. The representative will also be able to provide you with the Jill Sobule gate/door opening times. In most cases, this Jill Sobule event information will also be available on the venues web site.
4) I think I may have received the wrong Jill Sobule tickets. What do I do?It is rare that a buyer will receive the wrong Jill Sobule tickets, but accidents can happen. If you believe that you have received the incorrect Jill Sobule tickets, please contact the ticket broker that is listed on your Jill Sobule receipt and provide your order number. Please note that your name isn't always the name on the pop & rock tickets and that isn't a problem, those are your concert tickets. If the Jill Sobule tickets are in a better section, then the ticket broker might have decided to upgrade your Jill Sobule tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Jill Sobule tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on pop & rock tickets so you should not have any concerns.
5) Why isn't my name displayed on my Jill Sobule tickets?You are purchasing these Jill Sobule tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Jill Sobule event. Since the concert venue only scans the ticket barcodes, the name on the Jill Sobule ticket is irrelevant. It should not prevent you from seeing Jill Sobule and experiencing the full pop & rock event.