FAQ
1) I think I may have received the wrong Jim Messina tickets. What do I do?It is rare that a buyer will receive the wrong Jim Messina tickets, but accidents can happen. If you believe that you have received the incorrect Jim Messina tickets, please contact the ticket broker that is listed on your Jim Messina receipt and provide your order number. Please note that your name isn't always the name on the country & folk tickets and that isn't a problem, those are your concert tickets. If the Jim Messina tickets are in a better section, then the ticket broker might have decided to upgrade your Jim Messina tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Jim Messina tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on country & folk tickets so you should not have any concerns.
2) What do I do if my order for Jim Messina tickets has not been confirmed by the ticket broker?If the country & folk ticket broker has not confirmed your order for Jim Messina tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Jim Messina order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Jim Messina tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Jim Messina tickets, we will try to find those with a similar price and location. However, supply and demand for country & folk events dictate price and location so there are no guarantees.
3) How do I find the seats for Jim Messina tickets?On the page containing Jim Messina ticket details, the general location may be listed if they were provided by the ticket broker. (ticket notes under ticket listing) We do not require the seat numbers to be listed by the ticket brokers for the privacy of the buyer and seller. If the Jim Messina seat numbers are not listed, buyers can rest assured that all seats purchased from a single listing will be located together unless otherwise clearly stated in the Jim Messina ticket notes.
4) How do I find parking information, security procedures, and the Jim Messina gate opening times for the venue?The best way to get the most accurate and updated Jim Messina event details is to contact venue directly. A country & folk representative will be able to direct you to find more information about parking and any relevant security details for the Jim Messina event. The representative will also be able to provide you with the Jim Messina gate/door opening times. In most cases, this Jim Messina event information will also be available on the venues web site.
5) Why isn't my name displayed on my Jim Messina tickets?You are purchasing these Jim Messina tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Jim Messina event. Since the concert venue only scans the ticket barcodes, the name on the Jim Messina ticket is irrelevant. It should not prevent you from seeing Jim Messina and experiencing the full country & folk event.