FAQ
1) I purchased more than one Joseph Arthur ticket, are all the seats together?Unless it is clearly noted on the Joseph Arthur ticket notes, all of the tickets for the Joseph Arthur event are seated together. If you already purchased, you would most likely be able to see if they were not consecutive seating on your Joseph Arthur receipt.
2) How do I find parking information, security procedures, and the Joseph Arthur gate opening times for the venue?The best way to get the most accurate and updated Joseph Arthur event details is to contact venue directly. A pop & rock representative will be able to direct you to find more information about parking and any relevant security details for the Joseph Arthur event. The representative will also be able to provide you with the Joseph Arthur gate/door opening times. In most cases, this Joseph Arthur event information will also be available on the venues web site.
3) What do I do if my order for Joseph Arthur tickets has not been confirmed by the ticket broker?If the pop & rock ticket broker has not confirmed your order for Joseph Arthur tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Joseph Arthur order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Joseph Arthur tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Joseph Arthur tickets, we will try to find those with a similar price and location. However, supply and demand for pop & rock events dictate price and location so there are no guarantees.
4) What do I do if the pop & rock event that I have tickets for is cancelled and no replacement Joseph Arthur event is scheduled?We suggest calling your ticket broker that was listed on your Joseph Arthur order receipt. You may need to return the Joseph Arthur tickets to receive a full refund. If you have received your Joseph Arthur tickets electronically, you do not need to return them. The pop & rock ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
5) Why are there sometimes fees charged for picking up Joseph Arthur tickets?Last minute Joseph Arthur orders may be subject to an additional fee because of the logistics of getting your Joseph Arthur tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.