FAQ
1) What do I do if the techno & electronic event that I have tickets for is cancelled and no replacement Kasablanca event is scheduled?We suggest calling your ticket broker that was listed on your Kasablanca order receipt. You may need to return the Kasablanca tickets to receive a full refund. If you have received your Kasablanca tickets electronically, you do not need to return them. The techno & electronic ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
2) What do I do if I received an error message when placing my Kasablanca ticket order?If you see an error message when you are placing your order for Kasablanca tickets, check to make sure that the details you provided on the Kasablanca order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
3) Do you provide any guarantees for my Kasablanca tickets?Yes we do! Once the ticket broker has confirmed your order, TicketSupply.com guarantees that your Kasablanca tickets will be authentic and that you will receive them in time to attend the Kasablanca event. If the Kasablanca tickets are hard tickets, they will be mailed to you. If Kasablanca tickets are emailable or are digital tickets, the broker may email them to you for your convenience.
4) I purchased more than one Kasablanca ticket, are all the seats together?Unless it is clearly noted on the Kasablanca ticket notes, all of the tickets for the Kasablanca event are seated together. If you already purchased, you would most likely be able to see if they were not consecutive seating on your Kasablanca receipt.
5) Is there a guarantee for the delivery of your Kasablanca tickets?You will be notified of the approximate ship date after you order. Typically Kasablanca tickets are shipped within 1 business day but there may be cases where the techno & electronic tickets are not shipped right away. We guarantee that your Kasablanca tickets will arrive to you in time for the event. If it is not possible to get your Kasablanca tickets to you in time by shipping, we will arrange for you to pick them up locally or at the venue will call office before the techno & electronic event.