FAQ
1) What do I do if my order for Kick'n Up Kountry tickets has not been confirmed by the ticket broker?If the festival & tour ticket broker has not confirmed your order for Kick'n Up Kountry tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Kick'n Up Kountry order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Kick'n Up Kountry tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Kick'n Up Kountry tickets, we will try to find those with a similar price and location. However, supply and demand for festival & tour events dictate price and location so there are no guarantees.
2) What do I do if the Kick'n Up Kountry event that I had tickets for is postponed and rescheduled but I cannot go?If the Kick'n Up Kountry event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Kick'n Up Kountry tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Kick'n Up Kountry schedule to reflect the new date. TicketSupply.com is not responsible for postponed Kick'n Up Kountry events and can not issue any refunds for these. If there is no rescheduled date and the Kick'n Up Kountry event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
3) How can I get aisle seats to see Kick'n Up Kountry?For any tickets, including those to see Kick'n Up Kountry, aisle seats are a hot item. If any Kick'n Up Kountry ticket within a listing is seated on an aisle, this detail will usually be provided by the ticket broker when they list the Kick'n Up Kountry tickets. Buyers should read the information listed in the ticket posting details (under the Kick'n Up Kountry specific ticket listing) to find this information. If there are no notes on the listing and no mention of an aisle seat, buyers should assume that the Kick'n Up Kountry seats are not located on an aisle.
4) As a buyer of Kick'n Up Kountry tickets, what are my responsibilities?TicketSupply.com requires all Kick'n Up Kountry ticket buyers to review and understand that all sales are final and that Kick'n Up Kountry ticket prices are determined by the ticket brokers. We value your business and we are willing to answer any festival & tour ticket questions that you may have. Due to the nature of the event industry, TicketSupply.com is not responsible for time, date, or venue changes and can't issue refunds due to any of these changes. Your Kick'n Up Kountry tickets will be good for the rescheduled date.
5) I think I may have received the wrong Kick'n Up Kountry tickets. What do I do?It is rare that a buyer will receive the wrong Kick'n Up Kountry tickets, but accidents can happen. If you believe that you have received the incorrect Kick'n Up Kountry tickets, please contact the ticket broker that is listed on your Kick'n Up Kountry receipt and provide your order number. Please note that your name isn't always the name on the festival & tour tickets and that isn't a problem, those are your concert tickets. If the Kick'n Up Kountry tickets are in a better section, then the ticket broker might have decided to upgrade your Kick'n Up Kountry tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Kick'n Up Kountry tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on festival & tour tickets so you should not have any concerns.