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FAQ
1) What do I do if the KIST - A Tribute To KISS event that I had tickets for is postponed and rescheduled but I cannot go?If the KIST - A Tribute To KISS event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the KIST - A Tribute To KISS tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the KIST - A Tribute To KISS schedule to reflect the new date. TicketSupply.com is not responsible for postponed KIST - A Tribute To KISS events and can not issue any refunds for these. If there is no rescheduled date and the KIST - A Tribute To KISS event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
2) What do I do if my order for KIST - A Tribute To KISS tickets has not been confirmed by the ticket broker?If the other concert ticket broker has not confirmed your order for KIST - A Tribute To KISS tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the KIST - A Tribute To KISS order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other KIST - A Tribute To KISS tickets for you or we will allow you to cancel the order for a refund. When looking for alternate KIST - A Tribute To KISS tickets, we will try to find those with a similar price and location. However, supply and demand for other concert events dictate price and location so there are no guarantees.
3) What do I do if I received an error message when placing my KIST - A Tribute To KISS ticket order?If you see an error message when you are placing your order for KIST - A Tribute To KISS tickets, check to make sure that the details you provided on the KIST - A Tribute To KISS order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
4) What do I do if the other concert event that I have tickets for is cancelled and no replacement KIST - A Tribute To KISS event is scheduled?We suggest calling your ticket broker that was listed on your KIST - A Tribute To KISS order receipt. You may need to return the KIST - A Tribute To KISS tickets to receive a full refund. If you have received your KIST - A Tribute To KISS tickets electronically, you do not need to return them. The other concert ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
5) How do I know if the KIST - A Tribute To KISS event has been cancelled due to inclement weather?If inclement weather is being experienced on the day of the KIST - A Tribute To KISS event, contact the venue to see if the event has been postponed or cancelled. The concert venue will have the most updated KIST - A Tribute To KISS event information along with any alternate parking arrangements due to treacherous conditions in and around the location.