FAQ
1) What do I do if the alternative event that I have tickets for is cancelled and no replacement Koffin Kats event is scheduled?We suggest calling your ticket broker that was listed on your Koffin Kats order receipt. You may need to return the Koffin Kats tickets to receive a full refund. If you have received your Koffin Kats tickets electronically, you do not need to return them. The alternative ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
2) Where does TicketSupply.com get the Koffin Kats tickets it offers for sale?The Koffin Kats tickets on TicketSupply.com are obtained by a ticket broker who finds individuals, businesses, season ticket holders, who can't attend the event and will purchase them for you. Our 100% guarantees that your Koffin Kats tickets are authentic and valid for entry!
3) What do I do if I never received or I accidentally deleted the email needed to print my Koffin Kats tickets?If you did not receive the email needed to print your Koffin Kats tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Koffin Kats receipt. They can resend the Koffin Kats tickets for you. If you are unable to find your alternative ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
4) Why isn't my name displayed on my Koffin Kats tickets?You are purchasing these Koffin Kats tickets from a ticket broker who has obtained them for you from someone who couldn't attend the Koffin Kats event. Since the concert venue only scans the ticket barcodes, the name on the Koffin Kats ticket is irrelevant. It should not prevent you from seeing Koffin Kats and experiencing the full alternative event.
5) What do I do if my order for Koffin Kats tickets has not been confirmed by the ticket broker?If the alternative ticket broker has not confirmed your order for Koffin Kats tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Koffin Kats order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Koffin Kats tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Koffin Kats tickets, we will try to find those with a similar price and location. However, supply and demand for alternative events dictate price and location so there are no guarantees.