FAQ
1) Why are there sometimes fees charged for picking up Lakes Jam tickets?Last minute Lakes Jam orders may be subject to an additional fee because of the logistics of getting your Lakes Jam tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.
2) What do I do if the Lakes Jam start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Lakes Jam event. They would be happy to let you know of any changes to the Lakes Jam event.
3) Is there a guarantee for the delivery of your Lakes Jam tickets?You will be notified of the approximate ship date after you order. Typically Lakes Jam tickets are shipped within 1 business day but there may be cases where the festival & tour tickets are not shipped right away. We guarantee that your Lakes Jam tickets will arrive to you in time for the event. If it is not possible to get your Lakes Jam tickets to you in time by shipping, we will arrange for you to pick them up locally or at the venue will call office before the festival & tour event.
4) What do I do if I never received or I accidentally deleted the email needed to print my Lakes Jam tickets?If you did not receive the email needed to print your Lakes Jam tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Lakes Jam receipt. They can resend the Lakes Jam tickets for you. If you are unable to find your festival & tour ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
5) What do I do if the Lakes Jam event that I had tickets for is postponed and rescheduled but I cannot go?If the Lakes Jam event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Lakes Jam tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Lakes Jam schedule to reflect the new date. TicketSupply.com is not responsible for postponed Lakes Jam events and can not issue any refunds for these. If there is no rescheduled date and the Lakes Jam event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.