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FAQ
1) What do I do if I received an error message when placing my Long Way Down ticket order?If you see an error message when you are placing your order for Long Way Down tickets, check to make sure that the details you provided on the Long Way Down order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
2) What do I do if the musical & play event that I have tickets for is cancelled and no replacement Long Way Down event is scheduled?We suggest calling your ticket broker that was listed on your Long Way Down order receipt. You may need to return the Long Way Down tickets to receive a full refund. If you have received your Long Way Down tickets electronically, you do not need to return them. The musical & play ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
3) How do I make sure that the Long Way Down discount code is properly applied to my musical & play order?All of our tickets are offered at discounted prices. However, if a Long Way Down discount code was provided, simply enter it in the proper area at checkout. Once you enter the Long Way Down discount code, scroll up and verify that the discount code was applied for your Long Way Down tickets. If you still have questions, you can send our theater ticket team an email and we will confirm your discount code validity.
4) What do I do if the Long Way Down start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the theater venue to determine the correct start time for the Long Way Down event. They would be happy to let you know of any changes to the Long Way Down event.
5) I want to purchase musical & play tickets but I don't know if an event for Long Way Down is planned in the near future. How do I find information about the Long Way Down schedule?TicketSupply.com posts the Long Way Down schedule if it has been made public. You can view the Long Way Down schedule on our site and select the date you want to attend (if available). Our site will supply a list of all available tickets to see Long Way Down. Just select the tickets you want, make a purchase, and get ready to attend that musical & play event of a lifetime!