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FAQ
1) Who determines the face value of my Lord Vox ticket?The artist, venue, or promoter determines the face value of your Lord Vox ticket. TicketSupply.com does not play any role in determining face values of Lord Vox or other tickets. Additional charges that may be included in concert tickets price are a facility charge, convenience charge, order processing fee, taxes, and delivery price.
2) What do I do if the Lord Vox event that I had tickets for is postponed and rescheduled but I cannot go?If the Lord Vox event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Lord Vox tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Lord Vox schedule to reflect the new date. TicketSupply.com is not responsible for postponed Lord Vox events and can not issue any refunds for these. If there is no rescheduled date and the Lord Vox event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
3) I think I may have received the wrong Lord Vox tickets. What do I do?It is rare that a buyer will receive the wrong Lord Vox tickets, but accidents can happen. If you believe that you have received the incorrect Lord Vox tickets, please contact the ticket broker that is listed on your Lord Vox receipt and provide your order number. Please note that your name isn't always the name on the hard rock & metal tickets and that isn't a problem, those are your concert tickets. If the Lord Vox tickets are in a better section, then the ticket broker might have decided to upgrade your Lord Vox tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Lord Vox tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on hard rock & metal tickets so you should not have any concerns.
4) Why are there sometimes fees charged for picking up Lord Vox tickets?Last minute Lord Vox orders may be subject to an additional fee because of the logistics of getting your Lord Vox tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.
5) What do I do if the Lord Vox start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Lord Vox event. They would be happy to let you know of any changes to the Lord Vox event.