FAQ
1) Can my Louder Than Life tickets be sent to an address other than my billing address?Louder Than Life tickets that are mailed are sent only to the billing address on file for the buyer. If this is not convenient and the tickets are hard tickets, some Louder Than Life ticket brokers allow buyers to select a will call pickup option. If the tickets may be digital tickets, you can check into electronic tickets; these can be printed from any location. If you are not sure if the specific Louder Than Life tickets can be electronic tickets, please contact our customer support and they can help you find this information.
2) I bought Louder Than Life tickets but now I don't want to go. How do I cancel my order?Unfortunately, because festival & tour tickets are a one-of-a-kind item our Louder Than Life ticket policy to buyer's states that you cannot change, cancel or exchange an order once you have placed it. If you would like more information please refer to the TicketSupply.com policy at the bottom of the page.
3) There isn't time to ship my Louder Than Life tickets; can I get my tickets at will call?Yes, you can either get your Louder Than Life tickets via will call, digital delivery or local pickup. Select either will call, email or local pickup options on the checkout. If you have already ordered and need to change your Louder Than Life ticket delivery, be sure to call your ticket broker as soon as possible to discuss delivery options. You can find their contact information on the receipt that is sent to you after you purchased your festival & tour tickets. Note: If you are picking your Louder Than Life tickets up at will call, be sure to bring your ID to the box office window.
4) What do I do if the Louder Than Life event that I had tickets for is postponed and rescheduled but I cannot go?If the Louder Than Life event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Louder Than Life tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Louder Than Life schedule to reflect the new date. TicketSupply.com is not responsible for postponed Louder Than Life events and can not issue any refunds for these. If there is no rescheduled date and the Louder Than Life event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
5) What do I do if my order for Louder Than Life tickets has not been confirmed by the ticket broker?If the festival & tour ticket broker has not confirmed your order for Louder Than Life tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Louder Than Life order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Louder Than Life tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Louder Than Life tickets, we will try to find those with a similar price and location. However, supply and demand for festival & tour events dictate price and location so there are no guarantees.