FAQ
1) What do I do if the Mallrat event that I had tickets for is postponed and rescheduled but I cannot go?If the Mallrat event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Mallrat tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Mallrat schedule to reflect the new date. TicketSupply.com is not responsible for postponed Mallrat events and can not issue any refunds for these. If there is no rescheduled date and the Mallrat event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
2) What do I do if I never received or I accidentally deleted the email needed to print my Mallrat tickets?If you did not receive the email needed to print your Mallrat tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Mallrat receipt. They can resend the Mallrat tickets for you. If you are unable to find your techno & electronic ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
3) What if the Mallrat event is postponed?If the Mallrat event is postponed, your Mallrat tickets will be usable for the postponed event. Since this may be subject to exceptions, you can contact the ticket broker of your Mallrat tickets to confirm. Call or send the broker an email using the seller contact information that TicketSupply.com provided to you when you bought your Mallrat tickets.
4) Can my Mallrat tickets be sent to an address other than my billing address?Mallrat tickets that are mailed are sent only to the billing address on file for the buyer. If this is not convenient and the tickets are hard tickets, some Mallrat ticket brokers allow buyers to select a will call pickup option. If the tickets may be digital tickets, you can check into electronic tickets; these can be printed from any location. If you are not sure if the specific Mallrat tickets can be electronic tickets, please contact our customer support and they can help you find this information.
5) Do you provide any guarantees for my Mallrat tickets?Yes we do! Once the ticket broker has confirmed your order, TicketSupply.com guarantees that your Mallrat tickets will be authentic and that you will receive them in time to attend the Mallrat event. If the Mallrat tickets are hard tickets, they will be mailed to you. If Mallrat tickets are emailable or are digital tickets, the broker may email them to you for your convenience.