FAQ
1) What do I do if the Matthew Nelson event that I had tickets for is postponed and rescheduled but I cannot go?If the Matthew Nelson event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Matthew Nelson tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Matthew Nelson schedule to reflect the new date. TicketSupply.com is not responsible for postponed Matthew Nelson events and can not issue any refunds for these. If there is no rescheduled date and the Matthew Nelson event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
2) What do I do if the Matthew Nelson start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Matthew Nelson event. They would be happy to let you know of any changes to the Matthew Nelson event.
3) Why are there sometimes fees charged for picking up Matthew Nelson tickets?Last minute Matthew Nelson orders may be subject to an additional fee because of the logistics of getting your Matthew Nelson tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.
4) How do I find parking information, security procedures, and the Matthew Nelson gate opening times for the venue?The best way to get the most accurate and updated Matthew Nelson event details is to contact venue directly. A other concert representative will be able to direct you to find more information about parking and any relevant security details for the Matthew Nelson event. The representative will also be able to provide you with the Matthew Nelson gate/door opening times. In most cases, this Matthew Nelson event information will also be available on the venues web site.
5) How can I get aisle seats to see Matthew Nelson?For any tickets, including those to see Matthew Nelson, aisle seats are a hot item. If any Matthew Nelson ticket within a listing is seated on an aisle, this detail will usually be provided by the ticket broker when they list the Matthew Nelson tickets. Buyers should read the information listed in the ticket posting details (under the Matthew Nelson specific ticket listing) to find this information. If there are no notes on the listing and no mention of an aisle seat, buyers should assume that the Matthew Nelson seats are not located on an aisle.