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FAQ
1) What do I do if the Muni Long event that I had tickets for is postponed and rescheduled but I cannot go?If the Muni Long event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Muni Long tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Muni Long schedule to reflect the new date. TicketSupply.com is not responsible for postponed Muni Long events and can not issue any refunds for these. If there is no rescheduled date and the Muni Long event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.
2) What do I do if my order for Muni Long tickets has not been confirmed by the ticket broker?If the r & b & soul ticket broker has not confirmed your order for Muni Long tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the Muni Long order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other Muni Long tickets for you or we will allow you to cancel the order for a refund. When looking for alternate Muni Long tickets, we will try to find those with a similar price and location. However, supply and demand for r & b & soul events dictate price and location so there are no guarantees.
3) What do I do if the Muni Long start time listed on the ticket is different than the time contained in my order information?The start time of the event may have changed since the tickets print date. TicketSupply.com and the ticket broker are not responsible for anyone missing an event due to a time change. Therefore, if you have questions, you should contact the concert venue to determine the correct start time for the Muni Long event. They would be happy to let you know of any changes to the Muni Long event.
4) Why are there sometimes fees charged for picking up Muni Long tickets?Last minute Muni Long orders may be subject to an additional fee because of the logistics of getting your Muni Long tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.
5) How do I find parking information, security procedures, and the Muni Long gate opening times for the venue?The best way to get the most accurate and updated Muni Long event details is to contact venue directly. A r & b & soul representative will be able to direct you to find more information about parking and any relevant security details for the Muni Long event. The representative will also be able to provide you with the Muni Long gate/door opening times. In most cases, this Muni Long event information will also be available on the venues web site.