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FAQ
1) What do I do if I received an error message when placing my The Neal Morse Band ticket order?If you see an error message when you are placing your order for The Neal Morse Band tickets, check to make sure that the details you provided on the The Neal Morse Band order form are correct. If, after correcting everything, you still receive an error message, please contact our phone support and they would be happy to help you resolve the situation.
2) What do I do if the alternative event that I have tickets for is cancelled and no replacement The Neal Morse Band event is scheduled?We suggest calling your ticket broker that was listed on your The Neal Morse Band order receipt. You may need to return the The Neal Morse Band tickets to receive a full refund. If you have received your The Neal Morse Band tickets electronically, you do not need to return them. The alternative ticket refunds are typically shown on your statement within 5-7 business days once it is processed by the ticket broker.
3) What do I do if I never received or I accidentally deleted the email needed to print my The Neal Morse Band tickets?If you did not receive the email needed to print your The Neal Morse Band tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your The Neal Morse Band receipt. They can resend the The Neal Morse Band tickets for you. If you are unable to find your alternative ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
4) Can my The Neal Morse Band tickets be sent to an address other than my billing address?The Neal Morse Band tickets that are mailed are sent only to the billing address on file for the buyer. If this is not convenient and the tickets are hard tickets, some The Neal Morse Band ticket brokers allow buyers to select a will call pickup option. If the tickets may be digital tickets, you can check into electronic tickets; these can be printed from any location. If you are not sure if the specific The Neal Morse Band tickets can be electronic tickets, please contact our customer support and they can help you find this information.
5) Who determines the face value of my The Neal Morse Band ticket?The artist, venue, or promoter determines the face value of your The Neal Morse Band ticket. TicketSupply.com does not play any role in determining face values of The Neal Morse Band or other tickets. Additional charges that may be included in concert tickets price are a facility charge, convenience charge, order processing fee, taxes, and delivery price.