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FAQ
1) What if I don't know which concert event I want to see?If you like concert events, browse to that section using the top navigation. If there is someone specific that you want to search for, just enter the performer information in the search box. (i.e. "Neville Jacobs"). Or, you can locate all performers at a particular concert venue and choose that way.
2) I think I may have received the wrong Neville Jacobs tickets. What do I do?It is rare that a buyer will receive the wrong Neville Jacobs tickets, but accidents can happen. If you believe that you have received the incorrect Neville Jacobs tickets, please contact the ticket broker that is listed on your Neville Jacobs receipt and provide your order number. Please note that your name isn't always the name on the jazz & blues tickets and that isn't a problem, those are your concert tickets. If the Neville Jacobs tickets are in a better section, then the ticket broker might have decided to upgrade your Neville Jacobs tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong Neville Jacobs tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on jazz & blues tickets so you should not have any concerns.
3) As a buyer of Neville Jacobs tickets, what are my responsibilities?TicketSupply.com requires all Neville Jacobs ticket buyers to review and understand that all sales are final and that Neville Jacobs ticket prices are determined by the ticket brokers. We value your business and we are willing to answer any jazz & blues ticket questions that you may have. Due to the nature of the event industry, TicketSupply.com is not responsible for time, date, or venue changes and can't issue refunds due to any of these changes. Your Neville Jacobs tickets will be good for the rescheduled date.
4) What do I do if I never received or I accidentally deleted the email needed to print my Neville Jacobs tickets?If you did not receive the email needed to print your Neville Jacobs tickets, or you accidentally deleted it, not to worry. Contact your ticket broker listed on your Neville Jacobs receipt. They can resend the Neville Jacobs tickets for you. If you are unable to find your jazz & blues ticket broker information needed, contact us via phone and we will assist you. We are here to make sure that your concert ticket experience is as easy and worry-free as possible.
5) What do I do if the Neville Jacobs event that I had tickets for is postponed and rescheduled but I cannot go?If the Neville Jacobs event is postponed and rescheduled, you may use your tickets on the new date. If you are unable to use them, you might be able to post the Neville Jacobs tickets for sale elsewhere. As soon as a rescheduled date is announced, TicketSupply.com will update the Neville Jacobs schedule to reflect the new date. TicketSupply.com is not responsible for postponed Neville Jacobs events and can not issue any refunds for these. If there is no rescheduled date and the Neville Jacobs event has been permanently cancelled, please contact your ticket broker (listed on your receipt) for a full refund.