FAQ
1) What do I do if my order for New Combinations tickets has not been confirmed by the ticket broker?If the ballet ticket broker has not confirmed your order for New Combinations tickets, you should call them to find out if there is a problem with your billing. If the ticket broker is unable to confirm the New Combinations order because the tickets are sold (this is very rare), they will search the TicketSupply.com marketplace to find other New Combinations tickets for you or we will allow you to cancel the order for a refund. When looking for alternate New Combinations tickets, we will try to find those with a similar price and location. However, supply and demand for ballet events dictate price and location so there are no guarantees.
2) I think I may have received the wrong New Combinations tickets. What do I do?It is rare that a buyer will receive the wrong New Combinations tickets, but accidents can happen. If you believe that you have received the incorrect New Combinations tickets, please contact the ticket broker that is listed on your New Combinations receipt and provide your order number. Please note that your name isn't always the name on the ballet tickets and that isn't a problem, those are your theater tickets. If the New Combinations tickets are in a better section, then the ticket broker might have decided to upgrade your New Combinations tickets for free. Please check with the ticket broker to discuss this with them. If they are in fact the wrong New Combinations tickets, the ticket broker and us will make every effort to resolve the issue to your satisfaction. Keep in mind that you are covered by our 100% guarantee on ballet tickets so you should not have any concerns.
3) How do I find parking information, security procedures, and the New Combinations gate opening times for the venue?The best way to get the most accurate and updated New Combinations event details is to contact venue directly. A ballet representative will be able to direct you to find more information about parking and any relevant security details for the New Combinations event. The representative will also be able to provide you with the New Combinations gate/door opening times. In most cases, this New Combinations event information will also be available on the venues web site.
4) How do I make sure that the New Combinations discount code is properly applied to my ballet order?All of our tickets are offered at discounted prices. However, if a New Combinations discount code was provided, simply enter it in the proper area at checkout. Once you enter the New Combinations discount code, scroll up and verify that the discount code was applied for your New Combinations tickets. If you still have questions, you can send our theater ticket team an email and we will confirm your discount code validity.
5) Why are there sometimes fees charged for picking up New Combinations tickets?Last minute New Combinations orders may be subject to an additional fee because of the logistics of getting your New Combinations tickets to the venue. This enables you to conveniently pick up your tickets when an event is within a few days.